Return to Services Updates

Last updated: August 26, 2026 at 9:28 PM

A Message to Our Community

Surrey Place and OPSEU/SEFPO Local 511 are pleased to share that an agreement has been reached, ending the strike.

Both parties remained focused on the continuity of care for supported individuals. We recognize the impact this has had on our community, and we are grateful for the patience and understanding shown to us throughout.

The path forward is one of reconciliation and renewed strength. Surrey Place is driven by a commitment to those we serve, and to the employees who make that care possible. As we return to full service delivery, we do so with appreciation for a community that continues to stand with us.

Thank you for your continued trust and support.

Surrey Place

Previous Updates

June 1: Downtown Services Cancelled

May 25: OPSEU Local 511 begins strike action

May 20: OPSEU Local 511 in legal strike position

Frequently Asked Questions

This page will be updated as the situation develops. If your question isn't answered here, please reach out to your clinical team or contact us directly.

Return to Services - General

Services

Will my clinician, group, or service schedule stay the same?

Potential Delays

How will Surrey Place support clients who experienced disruption or regression during the pause in services?

Will virtual services be available if in-person services take longer to restart?

Communicating with Surrey Place Staff During the Strike

Who do I contact if I have not heard from anyone?

Where can clients and families provide feedback about the impact of the strike and service closures?

Paid Services

Billing and Fees

What about outstanding refunds that have not been processed?

Services

Which locations are open for services and programs?

Funded Services

Services

When will my specific service or program restart?

Are there any temporary service limits while programs rebuild capacity?

Registration

Do I need to reapply or re-register again?

Will I lose my place on the waitlist or in the program?

Potential Delays

Will there be a backlog? How will Surrey Place decide who is contacted first?

Will urgent or high-risk clients be prioritized?