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Your feedback is important to us. The information received can help SPC to better support you and/or improve our organization.Your feedback is important to us. We want to hear from our clients, family members, caregivers, employees, community partners, volunteers, students, contractors, consultants, donors and funders.
Ways to provide feedback include:Direct Feedback on the Organization
and Our Programs and ServicesLEARN MORE
Organizational, Program and
Services Feedback SurveysLEARN MORE
Disclosure of Wrongdoing, Rights and
Protections (Whistleblower) Concerns
LEARN MORE LEARN MOREReporting Actual or Suspected Abuse
or Neglect of Adults Living With
Developmental Disabilities
Direct Feedback on the Organization and Our Programs and Services
Your feedback is important to us. If you have questions or concerns please speak to a member of your service delivery team. If you are not comfortable speaking directly to them you can:
1. Email us at feedback@surreyplace.ca
or
Email: felix.compasano@surreyplace.ca
Telephone: 416-925-5141 ext. 2455
Fax: 416-925-3402 Attention to Director, Quality & Risk Management
- You will receive a response within 5 business days
- SPC will investigate and respond to serious complaints within 30 business days
- Should you not be pleased with the result of your complaint an appeal can be filed
Refer to our Stakeholder Feedback and Complaints Policy
Disclosure of Wrongdoing, Rights and Protections (Whistleblower)
SPC is committed to open and honest communication. We will protect individuals who report in good faith and/ or file a complaint regarding:
- Serious violations of the Code of Conduct, other SPC policies, legislation and regulations
- Criminal, illegal and/or fraudulent activities
- Unethical or dishonest behaviour
- Financial or operational impropriety
- Steven Finlay, CEO
Email: steven.finlay@surreyplace.ca
Telephone: 416-925-5141 ext. 2387
Fax: 416-925-6508 Attention to CEO - Andre Greenwood, Board President board.chair@surreyplace.ca
For more details on reporting concerns in these areas please see our: Disclosure of Wrongdoing, Rights and Protections (Whistleblower) Policy and/or Code of Conduct Policy
Reporting Actual or Suspected Abuse or Neglect of Adults Living With Developmental Disabilities
The Ministry of Community and Social Services (MCSS) has implemented a dedicated email address and telephone line for anyone to report if they have witnessed abuse or neglect of an adult with a developmental disability.
Email: reportONdisability@ontario.ca
Telephone: 1-800-575-2222
TTY Number: 416-916-0549
Toll Free Number: 1-844-309-1025
For more details please visit Ministry of Community and Social Services ReportON
