Program: Community Network of Specialized Care (CNSC) – Toronto Region
Status: Full-time, Contract (12-months)
Hours: 36.25 hrs/week
Salary: $30.2284 – $38.3099 per hour
Date Posted: February 18, 2021
Closing Date: March 3, 2021
About Surrey Place:
At Surrey Place we help children and adults living with developmental disabilities, autism spectrum disorder and visual impairments reach their full potential. We offer a variety of groups and workshops for clients, families and caregivers, as well as extensive education and consultation services to community agencies.
Our comprehensive programs and services range from assessment, diagnosis, and one-on-one treatment, to family counselling and group support and is provided by a broad network of clinicians and professionals. Surrey Place is accredited with Accreditation Canada and is affiliated with the University of Toronto and other academic institutions and is a teaching site for students in a variety of health care professions.
Surrey Place employs nearly 500 employees, with 12 locations in the GTA and we also provide video-conferencing services to communities in northwestern Ontario.
The CNSC- Toronto Region team is seeking a highly motivated and effective Complex Support Coordinator who plays an important role in providing support coordination and monitoring to individuals meeting the working definition and criteria of complex. Reporting to the Manager Community Network of Specialized Care (CNSC) Toronto region, this role includes leading, developing, facilitating, coordinating, monitoring and updating a person-centered plan with people and caregivers.
- Providing information to clients, caregivers, service providers and staff on the availability and appropriateness of community services and funding support
- Assisting the client, caregiver and service provider to develop goals and objectives, obtain the required resources and services and support them in identifying alternative resources to meet service gaps
- Cross-sector coordination support for case resolution (e.g. assessment, clinical planning, housing, planning tables)
- Facilitating the acquisition of required supports and services (e.g., specialized services, residential, etc.)
- Liaising with different sector partners, including those with the criminal justice system, health care system, etc.
- Assisting with system navigation, including at urgent response and other planning tables
- Referring and facilitating access to and from specialized resources, including at the local, regional and provincial levels
- Implementing and maintaining service coordination documentation and entering data in Microsoft CRM as required
- Identify, record and analyze key metrics including those contributing to outcomes measures and measures of best or promising practices
- Participating on community committees, work groups or task forces, as requested (i.e. Clinical Conference, Shared Learning Forum, etc.)
- Assisting and/or providing clinical supervision for students in placement as required and as appropriate to qualifications
- Assuming responsibility to ensure continued community capacity building
- Honours Degree in social or health sciences or equivalent
- A minimum of 5 years work experience in developmental services that includes work with individuals with dual diagnosis
- Demonstrated facilitation, planning, and case management skills and able to promote and build consensus and resolution
- Demonstrated ability to network and develop plans for complex issues
- Demonstrated written and oral communication skills, interviewing and active listening skills and interpersonal skills
- Ability to work flexible hours
- Knowledge of regional resources and service systems
- Bilingualism (French) would be an asset
- Experience with interdisciplinary teams and multicultural environments an asset
- A satisfactory Police Records Check (Vulnerable Sector Screening)
Due to the pandemic, this position is home-based for now. Candidates will be required to work from a Surrey Place location when the Covid-19 restrictions are lifted.
To be considered for this position, you must be passionate about the work we do, and share our organizational values. Please submit your resume and cover letter saved in the following format: firstname.lastname (ie. John.Smith) to Human Resources, email@example.com, quoting file 21012 the subject line of your email by the closing date.
Surrey Place is an equal opportunity employer. Candidates from diverse groups are encouraged to apply. If you are contacted for an interview and require accommodation appropriate arrangements will be made to assist you through this process. We thank all applicants in advance for their interest; however only those selected for an interview will be contacted.