Department: Autism Services
Location: Toronto South
Status: Full-time, Management
Hours: 36.25 hrs/week
Date Posted: November 17, 2021
Closing Date: December 1, 2021
About Surrey Place:
At Surrey Place we help children and adults living with developmental disabilities, autism spectrum disorder and visual impairments reach their full potential. We offer a variety of groups and workshops for clients, families, and caregivers, as well as extensive education and consultation services to community agencies.
Our comprehensive programs and services range from assessment, diagnosis, and one-on-one treatment to family counselling and group support and is provided by a broad network of clinicians and professionals. Surrey Place is accredited with Accreditation Canada and is affiliated with the University of Toronto and other academic institutions and is a teaching site for students in a variety of health care professions.
Surrey Place employs nearly 500 employees, with 12 locations in the GTA and we also provide video-conferencing services to communities in north-western Ontario.
The Manager, Early Years Services will support the clinical and administrative operations of Autism Services through the development and oversight of operational procedures related to the Ontario Autism Program Early Years programs to ensure effective and efficient service delivery while meeting Ministry standards as well as, program and corporate strategic priorities. This position reports to the Senior Director, Children’s Services.
- Monitor processes and standard operating procedures to ensure timely and equitable access to services within Surrey Place.
- Conduct analysis of data and forecast client needs.
- Develop service schedules, monitor and problem solve as required to effectively utilize service/staffing capacity.
- Work collaboratively across and within programs to promote interprofessional services.
- Develop waitlist and wellness supports for families referred and in services in partnership with clinical team members.
- Implement and monitor operational and administrative quality improvement processes and measures e.g., client database, administrative requirements, etc.
- Develop and monitor systems to ensure effective resource and contract management.
- Gather and analyze service data relevant to funder requirements. Participate in funder contract management and reporting processes.
- Provide leadership and support to key Program and Agency initiatives and strategic directions.
- Develop and oversee processes and standard operating procedures.
- Program lead for monthly and quarterly Ministry Reporting.
- Liaising with partner agencies and Manager of Data and Analytics to ensure accurate completion of data.
- Develop and monitor systems to ensure effective tracking.
- Work collaboratively with Toronto Autism Services Network agencies to ensure coordination of information, services and supports for parents.
- Gather and analyze service data relevant to ministry requirements.
- Support the Senior Director to ensure HR and Operations requirements are met.
- Implement and monitor operational/administrative quality improvement processes and measures e.g., client database, administrative requirements, etc.
- Hiring, supervision and annual review of frontline staff including management of vacation/LOA requests, sick leave, and accommodations.
- Develop and support team members to develop and enhance clinical and administrative skills as required.
- Develop and monitor implementation of staff orientation and training procedures.
Coordination of Service Provision for Services Provided by Direct Reports:
Data and Process Management:
Human Resources/Operations Management:
- Undergraduate degree in a related field is required; Master’s degree is considered an asset.
- Minimum of three years’ management and administrative experience in a unionized environment.
- Previous clinical experience working with individuals with ASD and IDD and their families.
- Experience in developing and establishing new projects or initiatives, and project management.
- Change management experience- leading change and supporting staff through periods of transition.
- Exemplary communications skills, both oral and written.
- Exemplary problem-solving skills.
- A passion for leading, motivating and developing staff.
- Commitment to excellence and achieving results through others.
- This position may require some evening and Saturday work.
- Proficient with Microsoft Office 365.
- The successful candidate must provide an acceptable Police Records Check (Vulnerable Sector Screening), and proof of vaccination for Covid-19.
- Fluency in French is considered an asset.
Due to the pandemic, this position will require remote work for now. Candidates will be expected to deliver in-person services if needed. When Covid-19 restrictions are lifted, candidates will be required to work from a Surrey Place location.
How To Apply:
- To be considered for this position, you must be passionate about the work we do, and share our organizational values.
- Save your resume and cover letter in the following format: firstname.lastname (ie. John.Smith).
- Send your resume and cover letter to People Services, firstname.lastname@example.org, quoting file 21165 in the subject line of your email by the closing date.
Surrey Place is an equal opportunity employer. Candidates from diverse groups are encouraged to apply. If you are contacted for an interview and require accommodation appropriate arrangements will be made to assist you through this process. Successful candidates who receive a conditional offer of hire will be eligible for accommodation in employment up to the point of undue hardship for bona fide human rights related restrictions and limitations. We thank all applicants in advance for their interest; however only those selected for an interview will be contacted.