Payment Plans and Policies
We offer several payment options to help you manage your budget as needed.
Option 1: Pay in Full
We accept various payment options, including e-transfers, cheques, and major credit cards (note AMEX is not accepted). *Note: Payment is required at least one week before the service begins and late payments will be subject to interest fees.
Option 2: Pay Less Upfront
For programs $2000+ : After an initial installment of 25% of the program cost (due one week before the service begins or within 30 days of the invoice date), the remaining balance will be paid in 30-day installments, and the final payment due before the service ends.
For other amounts : We offer other payment plan options to break your purchase into a series of affordable installments. Just ask, and we will work with you to meet your specific needs.
Purchase with confidence
We accept e-transfers, post-dated cheques, bank drafts, and credit card payments (note AMEX is not accepted).
Refunds, Credits & Withdrawals
We offer refunds and credits for any of your payments within 30 days of the service start date.
Full refund – If a request is received 30 days before the service start date.
Full refund or credit, minus additional fees – If a request is received within 30 days of the service start date.
Partial refund or credit – If a request is received up to 30 days after the service start date (a notice period of 7 days is required).
No refund or credit – If a request is received after 30 days from the service start date.
Fees paid by cheque and e-transfers will be refunded by cheque. Fees paid by credit card will be refunded to that credit card. Please allow 3-4 weeks for processing.
*We may consider exceptions to our refund policy on a case-by-case basis.
Cancelled Programs
A minimum number of registrants is required for a class to run. Surrey Place reserves the right to open or close a class or to revise the fee structure.
If the program is cancelled because it does not meet the enrollment minimum, every effort will be made to accommodate participants in another program. If there is no other program that is satisfactory to you, you will receive a full refund.
Missed sessions and late cancellations will be billed, and make-up sessions are not guaranteed. Sessions cancelled will be rescheduled or Surrey Place will provide refunds/credits.