Payment Instructions
If you have questions or issues with your payment, email us at client.accounts@surreyplace.ca
To complete your payment and registration, please use the following instructions.
Payment Options
- Option 1: Pay a $1,000 deposit
- Option 2: Pay the full service cost
Deposit due: A $1,000 deposit is required within 48 hours to secure your spot.
Payment Schedule
Services Under $5,000:
- A 50% installment is due two weeks before the service start date.
- The remaining 50% balance is due two weeks before the service ends.
Services Over $5,000:
The final 33% is due on the last day of service.
A 33% installment is due two weeks before the service start date.
Another 33% is due two weeks before the service ends.
Currently available at RBC, BMO, CIBC and Scotiabank
Step one: Log into your Online or Mobile Banking App
Step two: Add Surrey Place as a Payee
- Choose “Bill Payment” or “Vendor Payment”
- Select “Add Payee” or “New Vendor”
- Search for “SURREY PLACE”
- Use your Surrey Place ID/SP ID/SPC ID (a 6- or 7-character code found on your invoice). If you don’t have one, email client.accounts@surreyplace.ca
Step three: Finish Payee Set-Up
- Click “Add” or “Save” to confirm your new payee
- If you have more than one child, set up a separate payee for each SP ID
Step four: Make a Payment
- Once set up, select “SURREY PLACE” from your payees, enter the amount and proceed. You can also schedule payments or set up a payment plan
- Log in to your online or mobile banking app and select the account
- Select or add accounts.receivable@surreyplace.ca
- Enter the amount due
- IMPORTANT: In the message field, please write your child’s name and program name
- Make cheques or bank drafts payable to “Surrey Place”
- Mail your cheque to:
ATTN: Finance Department, Surrey Place
2 Surrey Place, Toronto, ON, M5S 2C2
- IMPORTANT: Please ensure you write your child’s name and program name on the cheque. (Please include your child’s Surrey Place ID/SP ID, if you have one.)
If you would like to pay by credit card, email client.accounts@surreyplace.ca to request a secure payment link.
Receipts and OAP Invoices
- OAP invoices are issued upon request.
- Please contact our team if you require a copy of your receipt or invoice.
Refund Policy
We recently updated our refund policy to clarify processes about cancellation, payment timelines and split payments. For full details, please review our Paid Services Payment and Attendance Policy.
Frequently Asked Questions
Receipts are issued instantly for online credit card payments. For e-transfers, you can expect to receive your receipt within 48 hours. For cheque payments, a receipt will be provided once the bank has processed the cheque.
If you require a statement of account, please contact client.accounts@surreyplace.ca. Upon completion of a program, you will receive an Access OAP-approved invoice, which can be submitted as proof of purchase and payment. See below for an example of a sample invoice.
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