IDD
Intellectual and developmental disabilities - lifelong conditions affecting thinking, learning and everyday skills.
Surrey Place Dictionary
Glossary
Find plain-language definitions for service names, acronyms, funding terms, and Surrey Place program language.
Innovation
Finding better ways to meet client and community needs through new services, data, and continuous improvement.
Key Activities
The specific actions taken to deliver the strategy.
Managed Service Model
An external provider manages staffing or service delivery.
Measures of Success
The indicators used to track progress.
Mediator Method (Generalized Skill Transfer)
Training parents, teachers, or staff to apply interventions across settings.
Neurodiversity
The understanding that neurological differences are natural human variation.
OAP (Ontario Autism Program)
Ontario funding for autism services for children and youth.
Operations
Internal teams like HR, EDIA, Facilities and Project Management.
OT
Occupational therapy, supporting independence and participation in daily activities.
Our Commitments
Our promises to clients, staff, partners and communities.
Partner Solutions Terms
Services that strengthen an organization’s ability to deliver care independently.
Person-Centred Planning
Planning around the individual’s goals and preferences.
Portfolio Area
An area responsible for parts of the strategic plan.
Psychometric Assessment
Standardized testing of cognitive, academic, or psychological functioning.
Sensory Processing
How the body takes in and responds to sensory input.
Service Gaps
Areas where demand exceeds capacity or services are unavailable.
Service Navigation
Helping people find and access the right services.
SLA (Service Level Agreement)
A formal agreement setting service expectations and timelines.
SLP
Speech-language pathology, support for speech, language, and communication.
Strategic Direction
A long-term focus area guiding where Surrey Place is headed.
Support & Service Delivery
Clinical programs and direct service teams.
Team-Level Action Plans
Each team’s yearly goals and deliverables.
Transition Planning
Support when moving between life stages or service systems.
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