This is a comprehensive list of how we are participating in accessibility at Surrey Place.
Surrey Place provides training to all staff on AODA Customer Service Standards. Our training policy and record is available upon request, in an accessible format or with communication support.
- A wheelchair is available at the main entrance. Please inform the receptionist or request in advance through your clinician.
- A wheelchair accessible washroom is located on the main floor Wheel Trans pick-up and drop-off.
- Located at the main entrance at 2 Surrey Place
- Your service animal is welcomed to accompany you to your appointment. Please inform your clinician in advance so that appropriate arrangements are made.
- If you require a sign language interpreter, please inform your clinicians in advance of your appointment so that the necessary arrangements can be made.
- Please note that every effort will be made to accommodate your request.
- If you would like to arrange to have an interpreter who speaks your language, please inform your clinicians in advance of your visit to Surrey Place, and we will make every effort to accommodate your request.
Attitude is perhaps the most difficult barrier to overcome because it’s hard to change the way people think or behave. Some people don’t know how to communicate with those who have visible or invisible disabilities – for example, assuming someone with a speech problem has intellectual limitations and speaking to them in a manner that would be used with a child; or forming ideas about the person because of stereotypes or a lack of understanding. Some people may feel that they could offend the individual with a disability by offering help, or they ignore or avoid people with disabilities altogether. Remember, attitude is a major barrier that’s within our power to change.
Architectural or structural barriers may result from design elements of a building such as stairs, doorways, the width of hallways and even room layout. Information and communication barriers can make it difficult for people to receive or convey information. For example, a person who is Deaf cannot communicate via the standard telephone. Things like small print size, low colour contrast between text and background, confusing design of printed materials, and the use of language that isn’t clear or easy to understand can all cause difficulty.
Technology, or lack of it, can prevent people from accessing information. Everyday tools like computers, telephones, and other aids can all present barriers if they are not set up or designed with accessibility in mind.
Systemic barriers can result from an organization’s policies, practices and procedures if they restrict people with disabilities, often unintentionally – for example, a clothing store with a “no refund” policy and no way for someone in a scooter to enter the change room.