We are committed to receiving and responding to feedback about your client experience
We encourage clients and their families to provide open and honest feedback about their experiences as clients and any observations related to the operation of Surrey Place. Whether it’s a compliment, suggestion or concern, all feedback helps us identify where we are succeeding and areas of improvement that may require more attention. If you would like to provide feedback, please complete the form below.
Disclosure of Wrongdoing, Rights and Protections (Whistleblower)
Surrey Place is committed to open and honest communication. We will protect individuals who report in good faith and/ or file a complaint regarding:
- Serious violations of the Code of Conduct, other Surrey Place policies, legislation and regulations
- Criminal, illegal and/or fraudulent activities
- Unethical or dishonest behaviour
- Financial or operational impropriety
Should you have a concern in any of these areas we encourage you to immediately contact Dr. Terri Hewitt, CEO of Surrey Place or Helen Wojcisnki, Board President of Surrey Place:
For more details on reporting concerns in these areas please see our: Disclosure of Wrongdoing, Rights and Protections (Whistleblower) Policy and/or Code of Conduct Policy.
Reporting Actual or Suspected Abuse or Neglect of Adults Living With Developmental Disabilities
The Ministry of Community and Social Services (MCSS) has implemented a dedicated email address and telephone line for anyone to report if they have witnessed abuse or neglect of an adult with a developmental disability.
For more details please visit Ministry of Community and Social Services ReportON.