It is our job to look after your health information and keep it private. We follow, to best of our ability, the guidelines of sharing information in the Canadian Standards Association Model Code for the Protection of Personal Information and Personal Health Information Protection Act (PHIPA, 2004).
What is Personal Health Information?
Surrey Place collects your Personal Health Information directly from you or the person acting on your behalf. The information that we collect may include the following identifying details about you:
- Date of birth
- Phone number
- Physical and mental health history
- Records of your visits to Surrey Place and the services you received
Surrey Place may also collect Personal Health Information about you from other sources, including your family doctor, if we have obtained your consent or if the law permits.
Do you collect any information on individuals searching the website?
We do track general information on visits to our website to better understand and to improve the information users are accessing. This information may include numbers of visitors to the site and to specific pages, referring websites, length of time on the site and more. No personal information is collected.
Our website contains links to external websites as a convenience to you. Surrey Place is not responsible for privacy practices of these sites nor do we endorse the content or material found on these sites.
Where is your information stored?
We store your Personal Health Information digitally in a centralized database system. This tool ensures that your information is accurate and safely stored.
How is the information used?
We use and share your Personal Health Information with other services and health care providers within your circle of care at Surrey Place to support the services you are receiving.
Depending on the situation, your PHI may also be used and shared for the following reasons:
- Receive payment for your services
- Collect data and information
- Raise money to improve our programs and services
- Complete research
What are your rights?
Your Personal Health Information belongs to you. You have the right to request access to your information and a list of services or providers who received your information.
You can request to correct or complete your information if you think it is incorrect or incomplete
We have an obligation to protect your information from going missing, being stolen, and others sharing or misusing it. You can also take away your permission, and we will stop using and sharing your information.
Connect With Us
Contact us if you have any questions about our privacy practices. We will keep all inquiries private.