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Your Feedback Matters

Your feedback is important to us. The information received can help Surrey Place to better support you and/or improve our organization.

We want to hear from our clients, family members, caregivers, employees, community partners, volunteers, students, contractors, consultants, donors and funders. Ways to provide feedback include:

Direct Feedback on the Organization and Our Programs and Services

Your feedback is important to us. If you have questions or concerns please speak to a member of your service delivery team.  If you are not comfortable speaking directly to them you can:

1. Email us at feedback@surreyplace.ca

or Contact the Director, Quality and Risk Management:

Email: felix.camposano@surreyplace.ca
Telephone: 416-925-5141 ext. 2455
Fax: 416-925-3402 Attention to Director, Quality & Risk Management

  • You will receive a response within 5 business days
  • Surrey Place will investigate and respond to serious complaints within 30 business days
  • Should you not be pleased with the result of your complaint an appeal can be filed

Refer to our Stakeholder Feedback and Complaints Policy.

Organizational, Program and Services Feedback Surveys and Volunteer Committees

Do you want to participate in our program and service feedback survey and/or volunteer committees? Connect with a Surrey Place Centre team member to ask about participating in our surveys and committees.

Disclosure of Wrongdoing, Rights and Protections (Whistleblower)

Surrey Place is committed to open and honest communication. We will protect individuals who report in good faith and/ or file a complaint regarding:

  • Serious violations of the Code of Conduct, other Surrey Place policies, legislation and regulations
  • Criminal, illegal and/or fraudulent activities
  • Unethical or dishonest behaviour
  • Financial or operational impropriety

Should you have a concern in any of these areas we encourage you to immediately contact Dr. Terri Hewitt, CEO of Surrey Place or Helen Wojcisnki, Board President of Surrey Place:

For more details on reporting concerns in these areas please see our: Disclosure of Wrongdoing, Rights and Protections (Whistleblower) Policy and/or Code of Conduct Policy 

Reporting Actual or Suspected Abuse or Neglect of Adults Living With Developmental Disabilities

The Ministry of Community and Social Services (MCSS) has implemented a dedicated email address and telephone line for anyone to report if they have witnessed abuse or neglect of an adult with a developmental disability.

Email: reportONdisability@ontario.ca
Telephone: 1-800-575-2222
TTY Number: 416-916-0549
Toll Free Number: 1-844-309-1025

For more details please visit Ministry of Community and Social Services ReportON