Bringing Out the Best in Our Team

Equity, Diversity, Inclusion & Accessibility

Our unwavering dedication to delivering high-quality services is rooted in our commitment to our Equity, Diversity, Inclusion and Accessibility (EDIA). This fiscal year, we took meaningful strides to create a welcoming and collaborative environment that celebrates diversity, eliminates barriers to accessing our services and values the right to belong.

Leadership Forum EDIA Workshop Training

In November 2022, Surrey Place’s Director of Community Partners & Innovation hosted a foundational EDIA training for members of the Leadership Forum, which consisted of staff at the Manager level and above. This interactive workshop focused on expanding participants’ knowledge around implicit and explicit biases, power dynamics, privilege, and microaggressions. The objective was to effectively equip leaders with the tools needed to drive positive change within the organization.

To continue to raise awareness and enhance competency levels within our organization, an impactful strategic plan was developed by our Director of CPI and Manager of EDIA that focuses on implementing continuous education and training programs.

EDIA Framework & Policies

A EDIA framework was developed in a collaboration with the Anti-Racism Black Consultation and Training Group, our Indigenous Consultation, and the Working Towards EDIA Group. The framework serves as a structured communication process and provides a tangible system for data collection, ensuring our progress is measurable.

The group also developed several new policies with an EDIA lens, including the Anti-Oppression and Cultural Safety Policy and the Conflict Resolution and Trust Building Policy. These policies reflect our commitment to fostering an environment that values and respects individuals from diverse backgrounds.

Employee Engagement

Employee Experience Survey

In the fall of 2022, Surrey Place conducted an Employee Experience Survey with the third-party provider, Mercer. The survey allowed staff to provide valuable feedback on their Surrey Place work experience and help identify areas for improvements and organizational opportunities. With a participation rate of 68%, we achieved an overall Employee Engagement score of 73%, which aligns with the benchmark average for healthcare organizations in Canada. Our highest scoring areas were Immediate Manager Effectiveness, Equity, Diversity, Inclusion and Accessibility and Agility and Innovation.

While we are proud of the survey results, we recognize that there’s always an opportunity to improve. To help address the areas of improvement, we formed an Employee Experience Task Force comprising of non-management and management staff from across the organization. The working group will analyze our recent survey results, make workplace improvement recommendations, and implement them in the coming year.

Processes & Systems

ADP Workforce Now Transition

In January 2023, Surrey Place retired its Navision platform and Employee Center and transitioned to ADP Workforce Now, a best-in-class human resources and payroll solutions provider. This move enabled the organization to operate within an integrated system, streamlining processes and enhancing the employee experience.

Subsequently, the recruitment tool and new Career Center were released in February 2023. This tool introduced new user-friendly features making it easy for staff to apply for positions through the Career Center, track applications, manage statuses and send and communicate through a single platform.

By 2 months

Has your baby had their hearing screened? YES NO

By 6 months

Does the child?

Startle in response to loud noises? YES NO
Turn to where a sound is coming from? YES NO
Make different cries for different needs (hungry, tired)? YES NO
Watch your face as you talk? YES NO
Smile/laugh in response to your smiles and laughs? YES NO
Imitate coughs or other sounds such as ah, eh, buh YES NO

By 9 months

Does the child?

Respond to their name? YES NO
Respond to the telephone ringing or a knock at the door? YES NO
Understand being told no? YES NO
Get what they want through using gestures (reaching to be picked up)? YES NO
Play social games with you (Peek-a-Boo)? YES NO
Enjoy being around people? YES NO
Babble and repeat sounds such as babababa or duhduhduh? YES NO

By 12 months

Does the child?

Follow simple one-step directions (sit down)? YES NO
Look across the room to a toy when adult points at it? YES NO
Consistently use three to five words? YES NO
Use gestures to communicate (waves hi/bye, shakes head for no)? YES NO
Get your attention using sounds, gestures and pointing while looking at your eyes? YES NO
Bring you toys to show you? YES NO
Perform for social attention and praise? YES NO
Combine lots of sounds together as though talking (abada baduh abee)? YES NO
Show an interest in simple picture books? YES NO

By 18 months

Does the child?

Understand the meaning of in and out, off and on? YES NO
Point to more than 2 body parts when asked? YES NO
Use at least 20 words consistently? YES NO
Respond with words or gestures to simple questions (Where's teddy? What's that?)? YES NO
Demonstrate some pretend play with toys (gives teddy bear a drink, pretends a bowl is a hat)? YES NO
Make at least four different consonant sounds (p ,b, m, n, d, g, w, h)? YES NO
Enjoy being read to and sharing simple books with you? YES NO
Point to pictures using one finger? YES NO

By 2 years

Does the child?

Follow two-step directions (Go find your teddy bear and show it to Grandma.)? YES NO
Use 100 to 150 words? YES NO
Use at least two pronouns (you, me, mine)? YES NO
Consistently combine two to four words in short phrases (Daddy hat. Truck go down.)? YES NO
Enjoy being around other children? YES NO
Begin to offer toys to other children and imitate other children's actions and words? YES NO
Use words that are understood by others 50 to 60 per cent of the time? YES NO
Form words or sounds easily and without effort? YES NO
Hold books the right way up and turn the pages? YES NO
Read to stuffed animals or toys? YES NO
Scribble with crayons? YES NO

By 30 months

Does the child?

Understand the concepts of size (big/little) and quantity (a little/a lot, more)? YES NO
Use some adult grammar (two cookies, bird flying, I jumped)? YES NO
Use over 350 words? YES NO
Use action words such as run, spill, fall? YES NO
Participate in some turn-taking activities with peers, using both words and toys? YES NO
Demonstrate concern when another child is hurt or sad? YES NO
Combine several actions in play (puts blocks in the train and drives the train, drops the blocks off.)? YES NO
Put sounds at the beginning of most words? YES NO
Use words with two or more syllables or beats (ba-na-na, com-pu-ter, a-pple)? YES NO
Recognize familiar logos and signs involving print (Stop sign)? YES NO
Remember and understand familiar stories? YES NO

By 3 years

Does the child?

Understand who, what, where and why questions? YES NO
Create long sentences using five to eight words? YES NO
Talk about past events (trip to grandparents house, day at child care)? YES NO
Tell simple stories? YES NO
Show affection for favourite playmates? YES NO
Engage in multi-step pretend play (pretending to cook a meal, repair a car)? YES NO
Talk in a way that most people outside of the family understand what she/he is saying most of the time? YES NO
Have an understanding of the function of print (menus, lists, signs)? YES NO
Show interest in, and awareness of, rhyming words? YES NO
Read to stuffed animals or toys? YES NO
Scribble with crayons? YES NO

By 4 years

Does the child?

Follow directions involving three or more steps (First get some paper, then draw a picture and give it to Mommy)? YES NO
Use adult type grammar? YES NO
Tell stories with a beginning, middle and end? YES NO
Talk to try and solve problems with adults and with other children? YES NO
Show increasingly complex imaginary play? YES NO
Talk in a way that is understood by strangers almost all the time? YES NO
Generate simple rhymes (cat-bat)? YES NO
Match some letters with their sounds (letter b says buh, letter t says tuh)? YES NO