Our Commitment to Client Centred Services


SmartStart Hub Lead

In April 2022, Surrey Place became the lead agency for the SmartStart Hub program in the Toronto region. Since launch, the SmartStart Hub at Surrey Place has been working collaboratively with its partners to develop a strength-based holistic intake process and establish efficient pathways for families to access services across the children’s developmental system. The new intake process uses the F-Words For Child Development, which emphasizes the importance of looking at the whole picture of a client and their family. We also involved families and caregivers in the design and are happy that it is being well-received by families accessing services.

To generate awareness, Surry Place participated in a series of outreach presentations to over 20 sector organizations consisting of leadership and front-line staff. Several community information town halls were also organized in the fall of 2022 and winter 2023 to promote the service and increased awareness.


Surrey Place is proud to announce that it was awarded Accreditation with Exemplary Standing by Accreditation Canada, the highest rating given by the accreditation program. Accreditation is a voluntary process that evaluates healthcare organizations’ clinical and operational practices against the standards of excellence. The commitment and dedication of those involved in Surrey Place’s work are once again reflected in the organization meeting 99.1% of the more than 730 unique criteria reviewed by Accreditation Canada. Surrey Place takes great pride in delivering higher quality of care and making the organization safer for clients, their families, and staff members.


Collaboration with Sarain Fox

As part of Indigenous History Month, Surrey Place partnered with Indigenous ambassador, storyteller and artist Sarain Fox to create accessible content. The content explored the impact of storytelling, mythology, national narratives, cultural history, personal experiences and assumptions and how they impact everything from simple daily interactions to clinical and business decisions. In the spotlight event Indigenous Storytelling & Reclaiming Our Voices, Sarain Fox delivered a keynote lecture about the power of storytelling to shape our perceptions and introduce new ideas about our thoughts and feelings about the world.

In the article Moving Toward a More Inclusive Future During National Indigenous History Month, Sarain Fox, along with Nichole Leveck from 2 Spirited People of the 1st Nations and Lindsay Kretschmer, Executive Director of Aboriginal Legal Services, shared their perspectives on the importance of reclaiming truth through partnership and advocacy. The article also included proactive steps that social services can take to help address inequities.

In addition, Sarain Fox also collaborated with Surrey Place self-advocate Jessica Rotolo on Stories of Belonging, a video about emphasizing the importance of allyship and reflecting on the truth of Canada’s history and relationship to the land.

By 2 months

Has your baby had their hearing screened? YES NO

By 6 months

Does the child?

Startle in response to loud noises? YES NO
Turn to where a sound is coming from? YES NO
Make different cries for different needs (hungry, tired)? YES NO
Watch your face as you talk? YES NO
Smile/laugh in response to your smiles and laughs? YES NO
Imitate coughs or other sounds such as ah, eh, buh YES NO

By 9 months

Does the child?

Respond to their name? YES NO
Respond to the telephone ringing or a knock at the door? YES NO
Understand being told no? YES NO
Get what they want through using gestures (reaching to be picked up)? YES NO
Play social games with you (Peek-a-Boo)? YES NO
Enjoy being around people? YES NO
Babble and repeat sounds such as babababa or duhduhduh? YES NO

By 12 months

Does the child?

Follow simple one-step directions (sit down)? YES NO
Look across the room to a toy when adult points at it? YES NO
Consistently use three to five words? YES NO
Use gestures to communicate (waves hi/bye, shakes head for no)? YES NO
Get your attention using sounds, gestures and pointing while looking at your eyes? YES NO
Bring you toys to show you? YES NO
Perform for social attention and praise? YES NO
Combine lots of sounds together as though talking (abada baduh abee)? YES NO
Show an interest in simple picture books? YES NO

By 18 months

Does the child?

Understand the meaning of in and out, off and on? YES NO
Point to more than 2 body parts when asked? YES NO
Use at least 20 words consistently? YES NO
Respond with words or gestures to simple questions (Where's teddy? What's that?)? YES NO
Demonstrate some pretend play with toys (gives teddy bear a drink, pretends a bowl is a hat)? YES NO
Make at least four different consonant sounds (p ,b, m, n, d, g, w, h)? YES NO
Enjoy being read to and sharing simple books with you? YES NO
Point to pictures using one finger? YES NO

By 2 years

Does the child?

Follow two-step directions (Go find your teddy bear and show it to Grandma.)? YES NO
Use 100 to 150 words? YES NO
Use at least two pronouns (you, me, mine)? YES NO
Consistently combine two to four words in short phrases (Daddy hat. Truck go down.)? YES NO
Enjoy being around other children? YES NO
Begin to offer toys to other children and imitate other children's actions and words? YES NO
Use words that are understood by others 50 to 60 per cent of the time? YES NO
Form words or sounds easily and without effort? YES NO
Hold books the right way up and turn the pages? YES NO
Read to stuffed animals or toys? YES NO
Scribble with crayons? YES NO

By 30 months

Does the child?

Understand the concepts of size (big/little) and quantity (a little/a lot, more)? YES NO
Use some adult grammar (two cookies, bird flying, I jumped)? YES NO
Use over 350 words? YES NO
Use action words such as run, spill, fall? YES NO
Participate in some turn-taking activities with peers, using both words and toys? YES NO
Demonstrate concern when another child is hurt or sad? YES NO
Combine several actions in play (puts blocks in the train and drives the train, drops the blocks off.)? YES NO
Put sounds at the beginning of most words? YES NO
Use words with two or more syllables or beats (ba-na-na, com-pu-ter, a-pple)? YES NO
Recognize familiar logos and signs involving print (Stop sign)? YES NO
Remember and understand familiar stories? YES NO

By 3 years

Does the child?

Understand who, what, where and why questions? YES NO
Create long sentences using five to eight words? YES NO
Talk about past events (trip to grandparents house, day at child care)? YES NO
Tell simple stories? YES NO
Show affection for favourite playmates? YES NO
Engage in multi-step pretend play (pretending to cook a meal, repair a car)? YES NO
Talk in a way that most people outside of the family understand what she/he is saying most of the time? YES NO
Have an understanding of the function of print (menus, lists, signs)? YES NO
Show interest in, and awareness of, rhyming words? YES NO
Read to stuffed animals or toys? YES NO
Scribble with crayons? YES NO

By 4 years

Does the child?

Follow directions involving three or more steps (First get some paper, then draw a picture and give it to Mommy)? YES NO
Use adult type grammar? YES NO
Tell stories with a beginning, middle and end? YES NO
Talk to try and solve problems with adults and with other children? YES NO
Show increasingly complex imaginary play? YES NO
Talk in a way that is understood by strangers almost all the time? YES NO
Generate simple rhymes (cat-bat)? YES NO
Match some letters with their sounds (letter b says buh, letter t says tuh)? YES NO