Frequently Asked Questions
Speech-Language, Hearing and Vision Programs
Below you’ll find answers to some of our most commonly asked questions. If you have questions that aren’t answered call us at 416-925-5141 to learn more.
As a multi-service agency with a broad network of clinicians and professionals, Surrey Place has extensive experience in delivering specialized clinical child development services that are responsive to individual and family needs. As one of Toronto Public Health’s long-standing subcontracted partners for the delivery of the Preschool Speech & Language Program (PSL) and Blind-Low Vision Early Intervention Program (BLVEIP), Surrey Place has existing administrative efficiencies and continuity of service that will support our capacity to seamlessly integrate these services.
Surrey Place provides a variety of Early Intervention and special needs services including children’s rehabilitation services such as Occupational Therapy, PSL and Autism Services. Streamlined service navigation pathways between clinical service providers will support earlier identification and intervention for children experiencing vision loss, hearing impairments and delays in their speech and language development.
As the new lead agency in Toronto, Surrey Place will provide these programs in accordance with ministry requirements, provincially mandated protocols, guidelines and best practices.
In most cases there will be no disruption to service and clients will continue to receive services from their current provider. As of April 1, 2022, Surrey Place will help families identify service providers for Preschool Speech & Language Programs (PSL) and Blind-Low Vision Early Intervention programs (BLVEIP) and Infant Hearing Program (IHP). For these programs, service providers are selected for clients based on their eligibility for the service, as well as their geographic area, which could be Surrey Place or another provider. The IHP newborn hearing screen will continue to be offered to newborns while in the hospital. Babies who are discharged from the hospital before receiving a hearing screen or have received screening results that indicate a need for follow-up will be seen in a Community Clinic. After April 1, 2022, IHP newborn screening appointments can be booked through the Surrey Place host booking system.
Toronto Public Health has communicated directly with all families currently receiving Preschool Speech & Language Programs (PSL), Blind-Low Vision Early Intervention Programs (BLVEIP) and Infant Hearing Programs (IHP) services to notify them of this change and to ensure a seamless transition. Surrey Place will continue to work with Toronto Public Health to prevent disruptions in service as a result of this transition.
We are still in the process of working through these service provider contracts. To date, we can confirm Vision Loss Rehab will no longer continue providing Blind-Low Vision Early Intervention program (BLVEIP) services. This service will now move to Surrey Place and will continue as the sole provider of BLVEIP services.
As many services are not changing, the service provider will remain the same. Current service providers have been asked to ensure that clients and families are made aware that no change will occur. If changes in service providers do occur for existing clients, they will be notified and supported through transition plans to ensure as little disruption as possible.
Surrey Place and Toronto Public Health will work together to ensure continuity of service and a seamless transfer of documentation in a secure and private manner. Please contact Felix Camposano, Privacy Officer, regarding any privacy-related concerns. email@example.com
Clients and families and external service providers can submit their questions to the dedicated Surrey Place program email address at: