Rising to the Challenge
Annual Report 2021/22
Message from our CEO and Board President
To our community:
2021/22 proved to be another challenging year. We certainly did not foresee another year of the pandemic. Yet through it all, we continued to navigate the many COVID-19 waves with grace and passion, committed to helping people of all ages with developmental disabilities, autism spectrum disorder and visual impairments.
We continued implementing and evolving our processes and systems to protect our most vulnerable. We developed educational resources and partnered with like-minded organizations to best address our clients and community needs. Our in-person services resumed, and our clients and families safely connected, many for the first time since 2020. From hosting specialized vaccine clinics to COVID-19 planning tables and accessible resources, we came together to support our community and create a safe environment for our staff, clients, and their families at Surrey Place.
While this year came with many new pandemic challenges, we also focused on the development and organizational growth of Surrey Place. We launched three Ontario Autism Programs: the Caregiver-Mediated Early Years Program, the Entry to School Program and the Urgent Response Service. In addition, Surrey Place became the lead agency for the Blind-Low Vision Early Intervention Program, the Infant Hearing Program and the Preschool Speech and Language in the Toronto Region.
While we are committed to delivering high-quality services, it is our commitment to our Equity, Diversity, Inclusion and Accessibility journey that underpins everything we do.
In the last fiscal year, we: reviewed the assessment recommendations presented by external consultants, Barnes & Management Group, then launched a working group to help identify EDIA gaps in our services, policies and strategies and our Anti-Racism: Black Cultural Awareness Consulting and Training Group developed terms of reference.
To our funders, donors, staff, and all levels of government in our communities: thank you for your ongoing patience and commitment. Surrey Place would not be the organization it is without our incredible community. Thank you for your remarkable support.
As we close out our current three-year strategic plan, we look forward to sharing our vision and commitments for the next years ahead.
On behalf of the Board of Directors and staff at Surrey Place, we are thrilled to share our achievements with you in this year’s annual report.
Dr. Terri Hewitt, Ph.D., C. Psych.
Chief Executive Officer
Fern Goncalves, M.Ed., CHRL
Unique Clients + Caregivers* per year, including
DSO-Toronto Region clients
0-6 years old
6-18 years old
18+ years old
Telehealth Sessions for
23,000 Unique Clients
Virtual Wellness Events
Staff Employed at
“When I moved to Canada four years ago, finding support for my children was challenging, but Surrey Place helped us navigate the Canadian system. As the pandemic began, Surrey Place seamlessly transitioned my son Gabriel to online services and provided us with an individualized, detailed plan and routine to help him manage his behaviours during this challenging time. They also guided me through webinars and online parenting support groups throughout the pandemic. I am grateful for the wonderful support Surrey Place has provided. I wish there were more places in the city like Surrey Place!”
Daniela M, parent
Strategic Plan Achievements
2020/21 Funding Sources
Provincial government 92.8%
Municipal government 1.5%
Fee for service & grant revenue 5.1%
Other revenue 0.5%
3 Year Expenditure Trend ($’000)
Meet Our Donors & Funders
Surrey Place would not be the organization it is without our incredible community. Thank you to our donors and funders for your remarkable support.
This section reflects donations and funders for the fiscal year ending March 31, 2022.
Board of Directors 2021/22
FERN GONCALVES, M.ED., CHRL
Senior HR Advisor, Employee Experience, Engagement and Development Goncalves Consulting
CAROLYN ACKER, C.M., R.N., M.A., D.SC. H.C.
Management Consultant Carolyn Acker & Associates
ANDREA ENGLERT-RYGUS, B.COMM., CSMP
Chief Procurement Officer and Vice President, Customer Relationship Management Plexxus
AMANDA KENNEDY, M. SC.
Principal Kennedy Consulting
VIVIAN LEONG, M.SC.
Senior Manager Baxter
MICHAEL RICHARDSON, HBA
Partner & Co-Owner Eclipsys Solutions, Yoppworks and GoSpaces
MICHAEL ROOKE, BBA, CPA, CA, LPA
Associate Partner Tinkham LLP
KEMI ODUWOLE LL B, LL M, M.
Managing Partner Topmarké Attorneys, LLP.
BAABA FORSON, B.A. (HONS.), LL.B.
Lawyer – Ontario Public Services